Q: It’s my first time booking. Where do I start?

A: If you’re unsure which service to book, start with a consultation or choose the style closest to what you want. If you’re still unsure, feel free to reach out before booking to avoid delays or rescheduling.

Q: What happens if I book the wrong service?

A: If the booked service does not match your hair needs or desired style, the appointment may need to be adjusted, rescheduled, or repriced. Accurate booking ensures proper timing and results.

Q: Do you offer consultations?

A: Yes. Consultations are available for clients starting locs, needing repairs, or who are unsure about sizing, methods, or hair readiness.

Q: Are deposits required?

A: Yes. All appointments require a non-refundable deposit to secure your booking.

Q: Can I change my service after booking?

A: Service changes are subject to availability and may require rescheduling.

Q: Do you accept same-day appointments?

A: Same-day bookings are based on availability and are not guaranteed.

Q: Do you accept walk-ins?

A: No. All services are by appointment only.

Q: How far in advance should I book?

A: Booking 1–2 weeks in advance is recommended. High-demand styles may require earlier booking.

Q: Do I need to come with my hair washed and blown out?

A: Yes. Hair must be clean, detangled, and blown out. When you book there are add on options for me to wash and take out your previous style.

Q: Is braiding hair included?

A: Hair is included for select styles only. Please refer to the service description to confirm whether hair is provided.

Q: How long do braid styles last?

A: Most braid styles last between 3–6 weeks, depending on hair texture, size, and maintenance.

Q: Are your braid styles tight?

A: No. Braids are installed with scalp health and comfort in mind. Please communicate your comfort level during the service.

Q: Can I request extra length or smaller parts?

A: Yes. Extra length, small sizing, or custom requests must be selected as add-ons when booking.

Q: Can I get braids if my hair is short or thin?

A: Possibly. Hair length, density, and scalp health will determine suitability.

Q: Do you offer braid touch-ups?

A: Yes, select touch-up services may be available.

Q: Do I need a consultation to start locs?

A: Yes. A consultation is required for all new loc installations, microlocs, instant locs, and repair services.

Q: Which loc method is best for my hair?

A: This depends on your hair texture, density, lifestyle, and goals. Method recommendations are made during your consultation.

Q: How often do locs need maintenance?

A: Most clients maintain locs every 4–8 weeks, depending on the method and stage of maturity.

Q: Can you repair thinning or damaged locs?

A: Yes. Repair and reconstruction services are available and require a consultation beforehand.

Q: How should my hair be prepared for a loc appointment?

A: Hair should be clean, product-free, and fully detangled unless otherwise instructed. When you book there are options for me to wash and take out your previous style.

Q: Can I combine methods (interlocking + palm roll, etc.)?

A: Yes, in some cases, based on hair needs.

Q: Can you reattach locs or repair thinning areas?

A: Yes. These services require an in-person consultation.

Q: What ages do you service?

A: Kids braid services are available for children who can sit comfortably for the duration.

Q: Can parents stay during the appointment?

A: Yes. One parent or guardian may remain.

Q: Are kids’ styles installed tightly?

A: No. Children’s styles prioritize comfort and scalp health.

Q: What styles are best for kids?

A: Medium to large braid styles are recommended for longevity and comfort. This also depends on the child hair density and texture.

Q: Do kids’ styles include hair?

A: This varies by service. Please check booking details.

Q: Are guests allowed?

A: Yes, I am in a suite, there is seating in the front of the salon a couple feet away from my room.

Q: What forms of payment do you accept?

A: Accepted payment methods are listed during booking. Tips are appreciated but not required.

Q: What is your late and cancellation policy?

A: Please arrive on time. Late arrivals may result in shortened services, additional fees, or cancellation if time does not allow completion.

Q: What is the salon environment like?

A: The studio is a relaxed, respectful space focused on hair health, professionalism, and quality service.

Q: What is your cancellation policy?

A: Deposits are non-refundable. Cancellations must follow booking terms.

Q: Do you accept tips?

A: Tips are appreciated but never required.

Q: Is the salon kid-friendly or quiet?

A: The studio environment is calm, respectful, and professional.

Q: Can I eat during my appointment?

A: Light snacks and food are allowed; please be respectful of the space.

Q: Can I use my phone or laptop during service?

A: Yes, as long as it does not interfere with the service.