Booking & Service policy.

1. Booking & Appointment Policy

• Booking: All appointments must be booked online or via text/DM. A valid phone number/email is required for confirmation.

• Deposit: A non-refundable deposit of $50-$100 (depending on the style) is required to secure your spot. This will go toward your total service cost.

• Late Arrival: Please arrive on time. A grace period of 20 minutes is allowed; after that, a $50 late fee applies or the appointment may be canceled if timing affects the next client.

• No-Show: No-shows forfeit their deposit and may be required to pay 50% of the service cost before rebooking.

• Rescheduling: Appointments can be rescheduled up to 24/48 hours before without losing your deposit.

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2. Payment Policy

‘ • Accepted Payments: Cash, Zelle, Venmo and Apple Pay.

• Balance Due: Remaining balance is due at the end of the service.

• Refunds: Services are non-refundable once completed. Adjustments can be requested within 48 hours if an issue is found.

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3. Hair Preparation Policy

• Clean Hair: Clients must come with clean, product-free hair unless a wash service is booked. If your hair is not clean and you didn’t book a wash there will be an extra $50 fee ontop of the wash/blow out fee. (I provide instructions and product recommendations in the APPOINTMENT PREP tab).

• Detangling: Please arrive with your hair detangled. If extra detangling is required, an additional $50/Hour fee will be applied.

• Length & Texture: Please provide accurate details when booking (length, thickness, special conditions). Failure to do so may lead to price adjustments or rescheduling.

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4. Kids’ Services Policy

• Children must be able to sit for the duration of the service.

• Extra time/fees may apply for extremely tender-headed or uncooperative children.

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5. Product & Allergy Policy

• I use professional-grade products safe for natural hair.

• If you have known allergies or sensitivities, please inform me before booking.

• You may bring your own products if preferred, but this must be approved in advance.

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6. COVID/Health & Safety Policy

• Please cancel/reschedule if you’re feeling unwell.

• Masks are optional but encouraged if you’re sick or recently exposed.

• I sanitize tools/chairs between each client.

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7. Photography & Social Media Policy

• Photos/videos of your style may be taken for marketing unless you request otherwise before service begins.

• Clients are welcome to take photos/videos of their own hair during/after service.

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8. Extensions & Install Policy

• I provide hair with my services, if you would like to bring your own hair it must be approved first.

• I am not responsible for hair purchased elsewhere that tangles, sheds, or doesn’t last.

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9. Warranty/Touch-Up Policy

BRAIDS/KNOTLESS/BOX BRAIDS

• If you notice any issues with your style (slippage, unraveling, discomfort) within 1 week, contact me for a complimentary adjustment. After this period, a touch-up fee will be charged.

• 2-week edge refresh: Touch up edges or first 2 rows for $75+ depending on the size of braids.

• 4-week partial rebraid: up to half the head refreshed.

• Full rebrand after 6 weeks: considered a new style.

LOCS/WICKS/INTERLOCKS

• New install warranty: if you notice unraveling or weak points within 7 days, repair is free.

• Wick Re-attachemnt: Free re-secure within 5 days if ends loosen.

Warranty void if client fails to follow aftercare instructions (washing too early, heavy products, swimming).

Warranty does not cover damage caused by heat, coloring, or product misuse after service.